Keller Williams Realty Ranked Highest in Customer Satisfaction Among Home Buyer and Seller Segments by J.D. Power and Associates


SAN DIEGO, CA August 28, 2012 — According to the J.D. Power and Associates 2012 Home Buyer/Seller Satisfaction StudySM released earlier this month, Keller Williams Realty, Inc. ranks highest in customer satisfaction in both the home buyer and home seller segments. Keller Williams Realty, Inc. achieved the highest scores in all measured factors across both segments, receiving the highest Power Circle RatingSM among its competitors overall.


“We are so proud to have our associates be recognized once again for leading the industry with the influence and reputations they have in their local communities. They continually demonstrate not only their level of talent, but their commitment to serving our communities with the utmost integrity and highest level of service,” Mark Willis, CEO of Keller Williams Realty, Inc., stated. “Congratulations to all Keller Williams Realty associates. They have certainly earned this prestigious distinction.”


The fifth annual J.D. Power and Associates study measures customer satisfaction with the largest national real estate companies within the home buyer and seller segments. Scores are determined by examining three factors of the home-buying experience: agent/salesperson; office; and variety of additional services. For the home-selling segment, agent/salesperson; marketing; office; and variety of additional services are examined.


J.D. Power and Associates stated, “[The uncertain economic times] present a challenge for the real estate companies to really work closely with the customers and really hold their hand through the entire process to make them feel more comfortable in the decisions. Keller Williams has set itself apart by performing high in all the areas that are most important to customers specifically with the agent, the offices, and the services that they provide.”


“Our agents go above and beyond to help their clients at one of the most personal times in their lives – when they are buying or selling a home. We are incredibly honored and humbled that our associates have been recognized yet again for their incredible levels of service,” says Mary Tennant, President of Keller Williams Realty, Inc.



Disclaimer: Keller Williams received the highest numerical score among full service real estate firms for home buyers and home sellers in the proprietary J.D. Power and Associates 2012 Home Buyer/Seller StudySM.  Study based on 2,994 total evaluations measuring five firms and measures opinions of individuals who bought or sold a home between March 2011 and April 2012.  Proprietary study results are based on experiences and perceptions of consumers surveyed March-May 2012. Your experiences may vary. Visit


About Keller Williams Realty, Inc.:

Founded in 1983, Keller Williams Realty, Inc. is the second-largest real estate franchise operation in the United States, with 675 offices and almost 77,000 associates across the globe. The company, which began franchising in 1990, has an agent-centric culture that emphasizes access to leading-edge education and promotes an economic model that rewards associates as stakeholders and partners. The company also provides specialized agents in luxury homes and commercial real estate properties. For more information, or to search for homes for sale, visit Keller Williams Realty online at ( Information about Keller Williams Realty’s international expansion can be found at (


Summertime is the perfect time for a Home Once-Over

Your Summer Home Maintenance Checklist

Santaluz Homes Can Use a Summer Once-Over

Your Busy August May Get Even Busier

August tends to be a busy month in most Santaluz homes. If you have kids who are out of school, it’s up to you to dream up new ways to keep them out of trouble (and away from non-stop video gaming). Even if kids are not at homes, you probably have to get twice as much done anyway – you want to be ahead at work and around the house so you can relax and enjoy your vacation. Or recover from it.

And then there is the likelihood that in the back of your mind is the knowledge that you’ve been putting off what should be an annual maintenance once-over. All homes have areas that need looking after, and August and September are the best time to get at them.  On dry days that aren’t too blisteringly hot to work, it’s prime time to fix areas that the year’s wear and tear may be turning into future problems.

Warm weather is perfect for conducting a timely energy audit. Any gaps or cracks around doors or windows – the likely culprits if heat leakage raised last winter’s energy bills  – can most easily be filled in warm weather. Other possible spots where heat can leak is the junction between different materials, and around fireplace dampers. If you’re a dedicated DIYer, grab some caulk or other professional-grade material and get filling. If you’re less handy, the energy audit may suggest a call to an appropriate professional. A review of the year’s energy bills will tell you whether that makes dollars and sense.

This is the time to pay attention to the big one: the foundation. It’s prudent in all Santaluz homes to clean visible concrete surfaces. Sidewalks and steps can be cleaned very effectively with the same pressure washer you use to clean your car. When it comes to the foundation, be sure to check for cracks, water or mold.. If mold or water is present, a trusted contractor or structural engineer will be able to recommend a solution that prevents real trouble later.

Summer is also a good time to take a look at your home’s deck or patios.  Standing water rots wood. The solution can be as simple as slipping planter “feet” beneath outdoor flower pots. As long as water is able to flow around or under stationary objects, the underlying wood will benefit.

These are only a few examples of what you can make part of your summer home maintenance checklist.  Call me anytime with home and maintenance-related questions, if you need a recommendation for a reliable local contractor or service provider, or if you want to check on the status of the Santaluz homes market in your neighborhood.

10 Hot Spots for Global Homebuyers Report

All but 4 of the US Cities listed are in Florida. Manhattan/NYC, Phoenix, Honolulu & Las Vegas made the cut. Florida real estate rivals Las Vegas for foreclosures, which from an investment point of view makes those hardest hit to have the highest ROI. Where are the buyers coming from? The majority influx is from the Far East, Russia and China. The international buyers have CASH and lots of it. Whether one mega mansion or an entire track of homes, the bet is on the US to repair its markets and economy. Unlike stock, real estate you can really enjoy while you own it. So why buy 100 small homes, when you could have one huge one?

10 Hot Spots for Global Homebuyers Report.

La Jolla Sunset in January

San Diego Sunset